We have a hassle free 24 hour cancellation policy unless otherwise listed on your confirmation document. Just call us at least 24 hours prior to your tour to cancel (or reschedule) and receive a full refund, no questions asked. Unfortunately any cancellations or changes received within 24 hours of your tour, late-comers or no-shows, will not be rescheduled or refunded.

Group bookings of 9 or more guests, as well as custom and private bookings have a 7 day cancellation period.  Some custom groups have a longer cancellation periods. You will be informed if this is the case.

Accommodation/backcountry cancellations or changes require 60 days notice without penalty.

Cancellation Circumstances and the Coronavirus (COVID-19)

After the declaration of COVID-19 as a global pandemic on March 11, 2020 by the World Health Organization, our standard cancellation policies apply because COVID-19 and its consequences are no longer unforeseen or unexpected. Please read our cancellation policy thoroughly and ensure you understand all travel requirements to arrive on time for your tour in Canada. We encourage all travellers to purchase independent travel insurance to protect them in the event that they are delayed for any reason, including any related to the COVID-19 pandemic.

We or the supplier reserve the right to cancel tours or change location due to unforeseen circumstances.  In the event of a cancellation on our part you will be refunded by Discover Banff Tours. Discover Banff Tours can not be held liable for any injuries, losses or damages in any such way.


To ensure the comfort of all our guests, pets are not permitted on our tours or private transfer services. Exceptions are made for trained service dogs with appropriate accreditation and only with advanced notice. Emotional support animals will not be accepted.


We accept the following credit cards:
• Mastercard
• Visa

Full payment by credit card is required to make a reservation.

Prices are per person in Canadian Dollars, unless otherwise specified.

Prices exclude GST and local taxes unless otherwise stated.

Price quotations are subject to change without notice until a booking has been confirmed.

Tips and gratuities to tour guides are not included, but appreciated.

Certain products may involve charges backcountry and river fees, attraction entry, backcountry or airport taxes are over and above the stated price on the this website.

No shows, missed departures or unused services will be non-refundable.

Unless otherwise stated in the product detail, these policies apply to all products sold on this site.

Duration of tours may vary due to weather, traffic, road maintenance, and size of the group. While Discover Banff Tours will endeavour to operate the tour as indicated, all tours are subject to change without notice.

We are not responsible for damaged personal items in transit.